Contact and support

Three ways to reach a real person, depending on what you need. For anything about a specific server, a ticket is the fastest route to a fix.
Go to the client area

  • Discord

    The fastest way to get answers before you order and to hear about incidents. We also announce here when sold-out plans are back.

    Open Discord

  • Ticket in the client area

    For anything about your account, an invoice or a specific server. In a ticket we see right away which service it is about.

    Open a ticket

  • Email

    For requests without a customer account, for example a quote for several servers or questions about data protection.

    [email protected]

What to put in your ticket

With these details we can get started right away:

  • Product and plan, for example “VPS Performance” or “Minecraft Modded”
  • IP address or domain of the affected service
  • What you changed last before the problem started
  • The exact error message or an excerpt from the console or log
  • Since when the problem has been happening

Under DDoS attack?

The filter is already working. Here is what you can do right now.

Go to the emergency steps
UNIOHOSTNon-profit association under French law (association loi 1901)9 rue du 8 mai 1945, 69650 Saint-Germain-au-Mont-d'Or, France[email protected]

Support FAQ

What is the fastest way to reach support?

Discord for quick questions. If it concerns your account or a specific server, open a ticket in the client area: there we see your services and do not have to ask which one it is.

I can no longer access the client area. What should I do?

First reset your password with the “forgot password” function in the client area. If no email arrives, write to the email address above from the address your account is registered with.

How can I pay?

With PayPal. If PayPal offers it to you, you can also pay by credit card there.